pjok3 Privacy Policy
Your personal information matters to us — here is a detailed explanation of how we collect, use, and protect it.
pjok3 (website: pjok3.cam) is a trusted platform for online betting and casino services in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") applies to the pjok3 website, mobile application, and all related services.
This Policy explains how pjok3 collects your personal information, the purposes for which it is used, with whom it may be shared, and how you can control your information. By using our services, you are considered to have agreed to this Privacy Policy.
We reserve the right to update this Policy at any time. In the event of changes, we will post a notice on the website and update the "Last Updated" date at the top of the Policy. For significant changes, we may notify you by email.
01. What Information We Collect
pjok3 collects the following types of information to operate its services properly:
1.1 Registration and Identity Information
- Full name and date of birth
- Valid email address
- Mobile number (which may be linked to a bKash, Nagad, or Rocket account)
- Username and password (stored in encrypted form)
- Residential address
1.2 Identity Verification (KYC) Information
- Copy of National ID (NID) or passport
- Photo or selfie of the individual (to confirm identity)
- Relevant documents for address verification
1.3 Financial Transaction Information
- Information related to bKash, Nagad, Rocket, Upay, or bank accounts (not the full number — only the portion needed to verify transactions)
- Deposit and withdrawal history and amounts
- Transaction date and time
1.4 Usage and Technical Information
- IP address and device type
- Browser type and version
- Operating system
- Gaming history and betting patterns
- Time of site access and session duration
- Information collected through cookies and similar tracking technologies
02. Purpose of Using Information
pjok3 uses collected information for the following legitimate purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide betting, casino games, slots, and other features without interruption.
- Financial Transaction Processing: To complete deposits and withdrawals quickly and securely.
- Identity Verification and Fraud Prevention: To confirm the identity of authorised individuals and prevent unauthorised activity.
- Legal Compliance: To comply with applicable laws, regulations, and authority directives.
- Customer Support: To resolve your issues and answer your questions.
- Responsible Gaming: To detect unusual betting behaviour and provide necessary support.
- Technical Improvement: To enhance the site's performance, security, and user experience.
- Bonuses and Promotions: To send relevant offers and rewards (you can opt out at any time).
pjok3 will never use your information for purposes beyond those listed above. Before using your information for any new purpose, your consent will be sought or this Policy will be updated.
03. Sharing Information with Third Parties
pjok3 does not sell or lease your personal information to third parties. However, in specific circumstances, necessary information may be shared with the following parties:
3.1 Service Provider Partners
Information is shared only as necessary to deliver services with payment processors (such as bKash, Nagad, Rocket, Upay, banks), game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe), and technology service providers. These partners operate under strict confidentiality agreements and may not use your information for any other purpose.
3.2 Legal Authorities
Information may be provided to relevant authorities pursuant to court orders, government directives, or legal obligations. In such cases, we will supply only the information legally required.
3.3 Fraud and Security Matters
If any illegal activity or fraud is suspected, relevant information may be shared with security agencies in the interest of investigation.
3.4 Business Restructuring
In the event of a merger, acquisition, or business restructuring, information may be transferred to the relevant parties. In such cases, the new party will be bound to comply with this Privacy Policy.
04. Cookies and Tracking Technologies
Cookies and similar technologies are used on the pjok3 website and app. Cookies are small text files stored in your browser or on your device.
Types of cookies we use:
- Essential Cookies: These are essential for maintaining login sessions and ensuring security. Without them, the site does not function properly.
- Performance Cookies: These collect anonymous data to help us understand which parts of the site are used most and where improvements are needed.
- Preference Cookies: These are used to remember your language, theme, and other preferences.
You can control or disable cookies from your browser settings. However, disabling essential cookies may prevent some pjok3 services from working properly.
05. Data Protection and Security
pjok3 applies industry-standard technical and organisational measures to keep your personal information secure. Our security practices include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted over an encrypted connection.
- Password Hashing: Your password is never stored directly — only a strong cryptographic hash is stored.
- Access Controls: Only authorised staff can access sensitive information, and all such access is logged.
- Regular Security Audits: Our systems undergo regular security testing.
- Data Segregation: Different types of information are stored separately and securely.
Nevertheless, transmitting information over the internet is not entirely risk-free. We therefore ask you to keep your password confidential, avoid logging in on unfamiliar devices, and inform us if you notice any suspicious activity.
06. Data Retention Period
pjok3 does not retain your personal information longer than necessary. Retention periods depend on the type and purpose of the information:
- Account Information: For as long as the account is active, and after closure for the period required by legal obligations.
- Financial Transaction Records: For the period required to meet legal and audit obligations.
- KYC Documents: For the appropriate period as required by law.
- Customer Support Conversations: For a defined period to ensure issues are resolved.
- Technical Logs: For a limited period for security and troubleshooting purposes.
After the defined period, information is securely deleted or anonymised.
07. Your Privacy Rights
Every registered user of pjok3 has the following rights:
- Right to Access: You can find out at any time what information we hold about you.
- Right to Rectification: Contact us to correct any inaccurate or outdated information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted (due to legal obligations, it may not be possible to delete all information).
- Right to Restrict Processing: In some cases, you may request that processing of your information be limited.
- Right to Opt Out of Promotional Communications: If you wish to stop receiving bonus and promotional messages, please contact our support team.
- Right to Complain: If you have any concerns about data protection, please contact us first.
To exercise any of the above rights, contact us by email at: [email protected]. We will endeavour to respond to your request within 30 business days.
08. Protection of Minors' Information
pjok3 services are intended only for individuals aged 21 or older. We do not knowingly collect any personal information from minors.
An age verification process is completed at the time of registration. If we become aware that information has been collected from a minor, that information will be promptly deleted and the associated account will be closed.
If you believe a minor has opened an account on our platform, please contact us at [email protected].
09. International Data Transfers
To deliver our services, your information may be processed or stored on servers outside Bangladesh. In such cases, we ensure that:
- Data transfers comply with internationally recognised security standards.
- Adequate protective measures are in place in the country or organisation to which data is transferred.
- Third-party partners operate under appropriate contractual obligations for data protection.
10. Policy Changes and Updates
pjok3 may update this Privacy Policy at any time due to business needs, legal changes, or technical developments. In the event of changes:
- The "Last Updated" date at the top of this page will be changed.
- A notice will be published on the website for significant changes.
- You may be notified of changes at your registered email address.
Continued use of pjok3 after an updated Policy is published will be considered acceptance of the updated Policy. We therefore recommend visiting this page regularly.
11. Contact Us
For any questions, requests, or concerns regarding privacy, please contact us:
- Email: [email protected]
- Live Chat: Support in Bengali available 24/7 through the website or app.
We will endeavour to resolve all privacy-related requests as quickly as possible and will respond within a maximum of 30 business days.
For other legal documents associated with this Privacy Policy, see: Terms and Conditions and Responsible Gaming.